Shipping & Processing
Our standard processing time for orders is between 3 to 7 business days, depending on order volume. Standard shipping time within the continental U.S is another 3-7 business days. Overnight Shipping orders are processed within the same business day if the order is placed by 9:00 am CST. If placed after this time, your order will ship out the next business day. Processing time does not include weekends and holidays.
You will receive an order confirmation email and then a shipping confirmation email with your tracking number. Your estimated delivery time is calculated from the day your order is shipped, not when it is placed.
Example 1: An order is placed at 8:59 am CST on Thursday. It can potentially be processed and shipped on that Thursday.
Example 2: An order is placed at 9:30 am CST on Friday. It will be processed and shipped on the following Monday.
You will receive a shipment confirmation email and tracking number within 24-72 hours of your order being processed.
All orders are delivered on business days, Monday through Friday. Orders are not delivered on weekends.
Orders shipped with standard shipping are processed and shipped within 3 to 7 business days. Orders are delivered by the postal carrier within 3 to 5 business days.
This does not include holidays and weekends. If the order is placed before 9 am CST, Our customer service team is available Monday through Friday from 10 am to 5 pm CST to assist you with any questions or concerns you might have. Contact us directly at support@avvanahairbeauty.com. You can also submit your information through the contact form, and a member of our service team will get back to you during business hours.
To start a return, please email us at support@avvanahairbeauty.com, include your order number, the reason for the return, and the item(s) you are returning. Once you have done so, we will email you with return instructions. All items must be shipped back unopened in the original packaging and untampered with. Once we receive and inspect your return, we will issue a store credit. Please allow up to 5 business days once your order has been received to receive a store credit. Orders returned without written email notification or without using the provided Avvana Hair & Beauty return label will not be accepted.
Our customer service team is available Monday through Friday from 10 am to 5 pm CST to assist you with any questions or concerns you might have. Contact us directly at support@avvanahairbeauty.com.
Chargeback Policy
When placing an order with Avvana Hair & Beauty online, customer agrees to the following Chargeback policy.
Customer agrees that Avvana Hair & Beauty is not responsible for any lost, stolen, or damaged items during transit. In cases where items are lost, stolen, or damaged during transit, the customer agrees they will file a claim directly with the shipping carrier in order to be refunded. Avvana Hair& Beauty will not be held responsible, and customer agrees that a chargeback against Avvana Hair & Beauty will not be filed in cases where packages are lost, stolen, or damaged during shipping.
Customer agrees that in cases where they are not satisfied with the quality of products received, Avvana Hair & Beauty will accept returns for store credit within 15-business days of delivery in accordance with the stated Return and Exchange policy. Items cannot be returned or exchanged for a refund other than for a store credit. Customer agrees Avvana Hair & Beauty will not be responsible for processing the order will ship the same day and arrive the following business day. If the order is placed after 9 am CST, the order will ship the next business day and arrive 2 business days after your order is placed.
Avvana Hair & Beauty is not responsible for lost or delayed packages due to an incorrect address entered at checkout. The customer is responsible for ensuring all shipping information is correct upon checkout.
Avvana Hair & Beauty is not responsible for errors or delays caused by the shipping company.
Returns & Exchanges
Once an order is submitted, it may not be canceled or refunded. Therefore, we encourage customers to review their order details carefully before submitting their order.
Any order placed with Avvana Hair & Beauty is eligible for store credit only within 15 days of the delivery date, if the order remains in its original condition. Items cannot be returned or exchanged for a refund other than for a store credit.
To be eligible for store credit, the hair cannot be removed from its original packaging, washed, brushed, finger-combed, installed, chemically processed, bleached, colored, or tampered with in any way. We are not responsible if you or your stylist damage the hair due to over-processing or incorrectly bleaching or dying the hair. Please delicately inspect the hair extensions upon receipt. Once the lace on closures, frontals, and wigs is cut, it will no longer be eligible for return for store credit.
We are not accepting exchanges. If you want to exchange your items for another product, you must return your original order first, then place a new order.
To start a return, please email us at support@avvanahairbeauty.com, including your order number, the reason for the return, and the item(s) you are returning. Once you have done so, we will email you with return instructions. All items must be shipped back unopened in the original packaging and untampered with. Once we receive and inspect your return, we will issue a store credit. Please allow up to 5 business days once your order has been received to receive a store credit. Items can be returned at one of our retail locations. Orders returned without written email notification or without using the provided Avvana Hair & Beauty return label will not be accepted returns and exchanges outside of the 15-day and customer will not file a chargeback when return and exchanges are not honored outside of the 15-day policy.
Customer understands that once they have filed a chargeback against Avvana Hair & Beauty, they will be barred for placing any future orders online. Any future order customer places after filing a chargeback will be immediately canceled.
Pretty Pay with Affirm
Pretty Pay is an Avvana Hair & Beauty partnership with Affirm, that allows you to purchase hair now and pay for them over time. Any order over $50 may qualify for financing with Affirm. Just select Affirm at Checkout. For purchases under $100, limited payment options are available.
Financing is subject to credit check and approval, and you may be required to put down a down payment. Checking your eligibility won't affect your credit score.
Affirm loans are made by Cross River Bank, a New Jersey State Chartered Commercial Bank, Member FDIC.
See www.affirm.com/faqs for details.
At Checkout, select Affirm as your payment option. You will be taken to the Affirm application where you will enter a few pieces of information for a real-time decision.
Once you apply, Affirm will let you know if you've been approved or denied. If approved, Affirm will let you know exactly what your monthly payments and interest rates are, and if applicable, your required down payment. Estimated payment amount excludes taxes and shipping fees.